Privacy Policy

clock house - urban living website is owned by clock house - urban living, which is a data controller of your personal data.

CLOCK HOUSE - URBAN LIVING PRIVACY POLICY

This privacy policy applies to www.clockhouse.gr which is owned and managed by clock house - urban living. This Privacy Policy describes how we collect and use information, which may include personal data that you provide on our website. It also describes the choices you have made regarding the use of your personal data and how you can access and update them.

Who are we?

The data protector manager for the collection, processing, and use of your personal data within the applicable legal and regulatory framework for the protection of your personal data is:

Brand name: clock house - urban living

Property manager registration number: 168756020

Property registration number: 00003581654

Identifier Facebook: 846928308505596

Identifier Instagram: clockhouseioannina

Address: I. Gounari 4-6, 45444, Ioannina

Telephone: +(30) 6973027889

Email: info@clockhouse.gr

What personal information do we collect about you?

Personal data or personal information is any information relating to an identified or identifiable individual (“data subject”), an identifiable individual is one whose identity can be verified, directly or indirectly. Such data do not include data that are anonymous.

We collect the personal data you provide to us when you make a booking with us, in the course of providing our services to you, before, during, and after your stay with us. We also collect information that you provide to us while browsing our website. Finally, we process personal data that we collect or create ourselves through the same process, or that we receive from third parties.

This data include but is not limited to

• Identifying information [name, email, gender, ets.] or other similar identifiers.

• Contact information such as home address (street address, number, postcode), email address, landline, mobile phone, and other contact information.

• Payment details, such as debit or credit card details (type of card, credit card number, name on the card, expiry date, and security code).

• Transaction details such as details of your stay and reservation, account details such as bank account, beneficiary name, IBAN, and banking institution.

• Booking details such as arrival and departure dates, any special requests, and comments on service preferences (including room preferences, amenities, or other services used).

Website

• Technical data such as device, length of time spent on our website, IP address, type and version of additional browser, time zone and location, operating system – platform, and other information about the technology of the device you use to access our website.

• Usage data, such as information about how you use our website and the services we provide.

• Marketing and communications information: including your preferences about receiving promotional material from us and third parties and your preferences about your communication with us, where we have your consent, and your opinion about your stay with us.

For the completion of the booking, you are required to inform us about any changes to your personal data.

The personal information we hold about you must be up-to-date and accurate. Please inform us as soon as possible of any changes to your personal data for the duration of your business relationship with us.

The use of your personal data.

We will store and process your personal data in accordance with the General Data Protection Regulation (GDPR). This happens during the contact process, promotion, and for technical reasons, concerning the company as long as you have given us your consent, which you can revoke at any time upon request.

Why do we process your personal data?

1. We process your personal data during or prior to the implementation of a contract with us:

• To identify and verify your information.

• To process, complete and provide your booking with us (by telephone, online or email), to process payments and other charges. To contact you either at a pre-contractual stage or in relation to matters concerning your transactional relationship with the Company, for example, when you make a booking with us to inform you about the availability of the property you wish to reserve, to inform you about any requests or queries you may have, to inform you about changes in our terms and conditions or privacy policy and other policies that the Company may adopt.

• To provide customer service.

• To generally service, manage, monitor, and process your transactions with us.

• To process all forms of transactions via our online services.

2. In most cases, the processing of your personal data as described in this policy is required to further the Company’s legitimate interests, provided that they do not override your own interests, in order:

• To operate and protect our business and website (including problem-solving, data analysis, testing, system maintenance, support, reporting, and data retention)

• To prevent and respond to fraud and other illegal activities to protect the public and the safety of our staff, including our video surveillance system.

• To provide you with services that are useful, easy to use, and friendly, including personalized communications with you in the manner you have requested and indicated, and products that are of interest and benefit to you based on your preferences.

• To better understand our customer base so that we can improve our services, products, and promotions, and administer and improve services to registered users.

• To better understand your habits and preferences so that we can improve our services and adjust the website’s content to your needs and preferences.

3. In some cases, after obtaining your consent, we may process your personal data for the following purposes:

• To inform you about events, special offers, promotions, and other relevant matters concerning the Company and our services, using communication you have indicated.

• To inform you about offers or promotions from third-party partners, for which you have given us your consent, by the means of communication you have indicated.

• To promote our company and products on social media to you and others interested in our offer.

• To analyze the effectiveness of our promotions and help us provide you and other customers with more relevant messages, information, and offers.

• To collect and recover money owed to us.

• To use data analysis tools to improve our website, services, and customer relationships.

• To measure the effectiveness of our presence and visibility on third-party websites.

Changes in Policy

As clock house evolves, this Privacy Policy may change. If you would like to keep up with changes made to this Privacy Policy and any other policies which our Company adopts, please visit our website. If we make material changes or changes that affect you (for example, if we start processing your personal data for purposes other than those listed above), we will contact you before we start processing.We have adopted this Privacy Policy, which determines how we are processing the information collected by clock house - urban living, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using clock house - urban living website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the clock house - urban living, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@clockhouse.gr.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@clockhouse.gr